Customer Service Rep

Responsibilities

• Responding promptly to inquiries from students, professors, and librarians via email, phone, or chat.
• Assisting with access to digital platforms and navigating e-books.
• Aiding with orders, returns, and access code issues for legal textbooks, and study aids.
• Building relationships with faculty to support classroom needs and adoption of materials.
• Identifying and solving issues related to digital access, shipment, or product content.

Qualifications

• Strong written and verbal communication skills.
• NetSuite proficiency and proficiency with Microsoft Office (Word, Excel).
• A high attention to detail for managing orders and customer inquiries.
• A background in, or familiarity with, the legal academic market (law school, legal education) is preferred.

Pay

Pay range is $24-29/hr.