Customer Service Rep

Job Details

Since 1952, State Electric Supply Co. has been a leader in the electrical distribution industry, offering unmatched service and expertise across 42 locations across 7 states. Now, we're looking for a dedicated and motivated Customer Service Rep to join our team and help us deliver excellence to our customers!

About the Role

As a member of our ACT (Advance Customer-Service Team), you must be an active listener and skilled problem solver to offer quick and accurate assistance to our online customer inquiries through multiple channels. The candidate must be a self-motivated individual who loves the digital business world, with a strong eye for detail and commercial awareness to optimize the user's journey. You ARE the virtual handshake between State Electric and our customers.

Responsibilities

• Provide specific information regarding use of the website, products or services offered by State Electric Supply.
• Handle customer requests, questions, and complaints on various support channels, including phone, live chat, contact us forms, and email.
• Follow up with customers accurately and quickly.
• Keep track of customer expectations and prevent recurring issues.
• Generate leads and identify potential up-sell or cross-sell opportunities with existing customers.
• Build a sustainable and mutually beneficial relationship between customers and the State Electric brand.

Requirements

• Experience with Outlook, Work, Excel, Cisco Finesse or other call center or live chat programs.
• Well-developed verbal and written communication skills.
• Respond to customer complaints, requests, and inquiries in a professional and timely manner.
• Good organizational and record keeping skills.
• Adapts quickly to new challenges and opportunities.

Qualifications

• A high school diploma or GED required.
• An applicable associate or bachelor’s degree preferred but not required.

Skills

• Highly developed verbal and written communication skills.
• Experience with call center or live chat programs.

Benefits

• Comprehensive Healthcare Coverage: UHC Medical/Prescription/Dental plans, Garner Health services, and VSP Vision for eye care.
• Health Savings Account (HSA): Take advantage of tax-advantaged savings for medical expenses.
• Disability and Life Insurance: Coverage provided by Mutual of Omaha for peace of mind.
• TextCare & Wellness Program: Stay connected with healthcare providers and maintain your well-being.
• Retirement Savings Plans: 401K and Roth IRA plans, plus Profit Sharing opportunities.
• Flexible Paid Time Off to help you maintain a healthy work-life balance.
• Tuition Reimbursement & Education Assistance for lifelong learning.
• Employee Discounts and Purchase Benefits, because we value you!

Pay

The pay is determined by experience and qualifications.

Schedule

Monday-Friday, full-time position. This position is an office, desk-based role.