Customer Service Rep

Position Requirements And Objectives

The ideal candidate for this busy role is a Customer Service Perfectionist, a fast learner who excels at people, systems and technicality - someone who focuses on the small details because they know how much they count!

Essential Duties And Responsibilities

• Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products.
• Communicates with all individuals whose involvement impacts customer communications.
• Tracks shipment status of customer orders.
• Represents the company in handling and resolving customer complaints.
• Assimilates customer instructions and writes customer orders.
• Gathers customer credit information and provide to the Assistant Controller.
• Follows up on literature requests from potential customers. Updates customer records.
• Prepares and sends quotes and provides written proposals to customers and potential customers.
• Handles customer special price requests and special design requests.
• Obtains pertinent information from customers for fabrication of shop drawings and product.
• Issues credits, sends order acknowledgements and composes letters to customers and potential customers.
• Maintain record of order activity tracking for larger accounts when required.
• Handles other duties as assigned.

Required Skills And Experience

• Must have Data Entry
• High School Diploma or Equivalent
• Previous experience in sales, ideally selling a custom manufactured product.
• Demonstrated ability to read engineering drawings.
• Good interpersonal skills.
• Training in Lead Six Sigma, Safety and Quality.
• Computer literacy on company supported programs.
• Knowledge of ROM's Quality Management System.

Work Environment And Physical Requirements

• Must have the ability to read, write, speak and understand English plus have adequate hearing and visual acuity.
• Working environment is in an air-conditioned cubical with occasionally physically going into an unheated/air conditioned manufacturing/warehouse setting.
• Safety glasses with side shields are required in the production area.
• Must effectively communicate on the telephone while entering data on computer.
• Frequent reaching, gripping, and carrying up to 50 lbs., standing, stooping, bending, stretching, squatting and walking in addition to being seated a good portion of the day.
• Good communication skills are required in addition to understanding verbal and written instruction.
• Must handle multiple tasks and perform effectively in a fast paced work environment.

Benefits

We offer a comprehensive compensation package, including Medical, Dental, 401K and so much more.