Customer Service Rep

About the role

We are seeking an enthusiastic Customer Service Representative to join our team. In this role, you will be the go-to resource for our industrial customers processing orders, quoting prices, and collaborating with our outside sales team to deliver top-tier MROP product solutions.

Responsibilities

• Respond to customer inquiries regarding products, services, stock availability, and shipping.
• Process phone orders, quote prices, and input sales data accurately.
• Fill orders to exact customer specifications.
• Source products and provide direct support to the outside sales team.

Qualifications

• A High School Diploma or GED is required.
• Prior inside sales/customer service experience is required (3+ years in metalworking or industrial supply is highly preferred).
• Strong data entry, organization, and multi-tasking skills are essential.
• Experience with Profit 21 is a plus.

Schedule

The schedule is 8:00 AM - 5:00 PM. Setting: Primarily seated office work with occasional warehouse tasks (ability to lift up to 30 lbs).

Benefits & Perks

• We offer a supportive, goal-oriented culture where team spirit inspires everyone to do their best.
• Our comprehensive benefits package includes:
• Medical, Dental, and Vision coverage
• 401(k) plan
• Flexible Spending Accounts
• Paid holidays
• Life and Disability Insurance
• Ongoing technical training

Salary

The salary type is Annual Salary. Salary Min: $45,000. Salary Max: $60,000. Currency Type: USD