Customer Service Rep
About the role
Location: Houston, TX 77002
This is a 1-year contract assignment (W-2).
The person in this role will provide some decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, and other matters using basic knowledge of corporate procedures and policies when handling customer requests.
You will emphasize public relations revenue risk management.
This position requires an 8-hour shift between the hours of 7am – 6pm. These schedules are assigned based on the needs of the business and could change at any time.
You will report to the onsite manager.
Responsibilities
- Handles situations, which may require adaptation of response
- Aid customers with billing inquiries and educate on energy consumption
- Record and process commitments on customer's accounts as appropriate
- Aid customers with online account and mobile app requests
- Maintain performance metrics and schedule adherence requirements daily
- Provide direction and guidance to less experienced team members
Qualifications
- High School Grad / GED
- Experience: 1+ years
Benefits
Comprehensive health and income protection benefits
401(k) savings plan
Paid vacations for qualifying positions
Pay
The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $20.00/hr. to $25.00/hr.
Schedule
Work Schedule upon completion of training - 40 hours weekly