Customer Service Rep

Job Summary

We are seeking a Customer Service & Data Entry Associate to support a fast-paced, multi-channel customer support environment. This role involves a combination of data entry, customer service, order processing, and light retail support.

The position supports both business-to-business (B2B) and business-to-consumer (B2C) customers across multiple product lines, including optical and specialty retail products.

Key Responsibilities

• Respond to customer inquiries via phone and email
• Process incoming orders, web orders, prebooks, and backorders
• Handle warranty requests and return merchandise authorizations (RMA)
• Resolve shipping issues and order discrepancies
• Support both B2B and B2C customer accounts
• Auxiliary support to other customer service teams
• Assist with account verification and order approval processes
• Maintain accurate customer and dealer records
• Perform accurate and timely data entry tasks
• Maintain and update customer databases and records
• File and organize warranty and compliance documentation
• Support special projects as assigned
• Auxiliary support to retail/pro shop operations
• Assist in verifying account balances and order statuses
• Assist in opening and closing store operations
• Maintain clean, organized, and presentable displays
• Participate in cross-functional collaboration

Required Skills & Qualifications

• 0-3 years of customer service experience preferred
• High School Diploma or GED required
• Strong communication skills (written and verbal)
• Comfortable working on phones for extended periods
• Basic computer skills and data entry proficiency
• Strong attention to detail and organizational skills
• Problem-solving mindset with proactive attitude
• Ability to work in a fast-paced, changing environment
• Team-oriented and highly reliable