Customer Service Rep
Greydon · Springettsbury, PA · 5 days ago
Customer ServiceFull-time
Join the ID Technology team in York, PA.
About the role
The Customer Service Representative for our Greydon brand contributes to the success of the company by establishing and maintaining good client relations. This position receives and processes to completion customer inquiries, orders, and concerns. Incumbents in this position must have the ability to blend excellent communication skills with strong attention to detail and organization to achieve success.
Responsibilities
- Process, track and expedite customer orders, verifying for accuracy
- Address shipment and delivery inquiries
- Follow up as appropriate with internal support teams and customers
- Maintain excellent records
- Partner with others throughout the company to ensure successful processes
- Coordinate special project tasks
- Utilize company tools for order follow up and communication with customers
Requirements
- A High School Diploma or GED
- Two-year degree or relevant certification preferred
- One to two years or more experience in sales &/or customer service
- Ability to understand customers’ needs & relate to production processes
- Strong written and verbal communication and human relations skills
- Demonstrated excellence in organization and time management skills
- Must be computer literate
- Must maintain a positive attitude
Qualifications
- High School Diploma or GED
- Two-year degree or relevant certification preferred
- One to two years or more experience in sales &/or customer service
- Ability to understand customers’ needs & relate to production processes
- Strong written and verbal communication and human relations skills
- Demonstrated excellence in organization and time management skills
- Must be computer literate
- Maintained a positive attitude
Skills
- Excellent communication skills
- Strong attention to detail
- Organizational skills
- Computer literacy
Benefits
- Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match
- No waiting period for benefits – you are eligible on your first day of employment!
Pay
Compensation is competitive and commensurate with experience.
Schedule
Full-time position.