Customer Service Rep

About the role

The primary role of the Customer Service Representative is to assist the Sales Representatives by entering orders into the system in accordance with the customer’s specifications to ensure the order is shipped in a timely manner. The representative will communicate extensively and be the primary point of contact when dealing with internal departments (Credit, Marketing, and Distribution Center).

Responsibilities

• Enter new orders into the system
• Make all necessary changes to the purchase order (release, cancellation, part change, price change) to ensure customer satisfaction
• Interact and collaborate with internal departments (Marketing, Credit, Distribution Center) to meet the commitments made to the customers
• Troubleshooting
• Filing
• Ad hoc projects

Requirements

• College Diploma or Business Certificate
• Good knowledge of Microsoft Office (Word, Excel)
• Previous experience in a fast-paced work environment in an admin role preferred
• Strong interpersonal and communication skills
• Ability to multi-task
• Detail-oriented skill set
• Ability to work autonomously
• Previous administrative experience would be an asset

Benefits

• Competitive salaries
• Excellent health and dental benefits
• Medical coverage through the United Healthcare Choice Plus Plan
• Telemedicine and virtual medical visit coverage
• Prescription coverage through Express Scripts
• Two dental plan options with Delta Dental of MA
• Flexible Spending Accounts
• Company-paid life insurance and short-term disability benefits
• Supplemental life insurance
• Long-term disability