Customer Service Rep

About the role

This Customer Service Representative position is based in our Green Bay location but supports our Medford office with customer service, office administration, and sales assistance.

Responsibilities

• Perform general office administrative functions including answering phones, routing calls, filing, and office organization.
• Enter data and import quotes into the computer system.
• Generate Bills of Lading (BOLs) using RedWood and contact carriers to schedule pick-ups.
• Confirm order status, shipments, and delivery dates and times to customers.
• Perform all other duties as assigned.

Requirements

• High school diploma or equivalent (required).
• One year of office experience (preferred).
• Exceptional communication and organizational skills.
• Experience with Microsoft Office Products (preferred).

Benefits

• Comprehensive health benefits including medical, dental, and vision insurance.
• Wellness program with incentives.
• Financial security options: 401(k) with a generous company match, Health Savings Account (HSA), and life & disability insurance.
• Work-life balance with a generous amount of paid time off and holidays.
• Additional perks: employee discounts, company events, and recognition programs.