Customer Service Rep

Principal Responsibilities

• Replicate success routines to become knowledgeable about the waste services industry and Ecowaste Solutions processes, services, and policies.
• Respond in a timely and accurate manner to various customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner.
• Effectively respond to routine issues regarding general residential & commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues.
• Respond to all internal and external calls and emails in a timely manner to ensure that customers’ concerns are understood, addressed, and accurately resolved promptly.
• Create customer profiles in account database, enter route and service information and validate customer information.
• Log information about customer service interactions into systems; update in a timely and accurate manner so associates can track services inquiries and resolution.
• Perform other job-related duties as required.

Qualifications

• Knowledge of Business English, spelling, punctuation, and general office processes.
• Skilled in typing correspondence, reports, and summaries according to appropriate procedures.
• Bilingual is a plus!
• Skilled in the operation of a personal computer and other office equipment.
• Data entry experience is a plus!
• Must have excellent verbal communication skills, as well as excellent customer service skills.
• Knowledge of Windows, Outlook, Works, Excel, and Microsoft Word required.
• Able to accurately read and follow maps or GPS.
• Able to work in a fast-paced environment and learn different computer software and programs.

Minimum Requirements

• High School diploma or GED.

Physical Requirements

• Must be able to sit for long periods of time.
• Must be able to use hands for data entry.

Pay & Benefits

• Paid Weekly
• Health, Dental and Vision Benefit Options for employee and family
• Company Paid Basic Life insurance policy
• Paid Time Off
• Generous retirement plan with company match
• Access to employee discount through LifeMart!