Customer Service Rep

Responsibilities

• Take customer orders in a positive manner, answering any questions they might have.
• Use suggestive selling techniques with every call.
• Answer the phone on the first ring and avoid putting customers on hold.
• Complete orders in a timely manner, ensuring accuracy and neatness.
• Maintain cleanliness of the phone and customer area at all times.
• Repeat every order back to the customer and provide the approximate delivery time.
• Thank every customer and confirm the order time.
• Provide the same level of customer service to carry-out customers.
• Assist in making pizzas when possible, stock the makeline and soda coolers, and ensure supplies are available for production.
• Process payments from carry-out customers if requested by the manager.
• Maintain the image standards set by the company.
• Assist the safe delivery specialist in store cleanliness and maintenance.
• May be asked to assist in folding boxes and preparing box tops.

Equipment, Tools, and Materials Utilized

• Food preparation equipment
• Cleaning equipment and supplies
• Boxes and phones

Work Environment

Indoors with heat from cooking.

Physical Requirements

• Lifting: Occasional, most under 5 lbs, occasionally up to 35 lbs (floor to counter).
• Carrying: Occasional, most under 5 lbs, occasionally up to 35 lbs.
• Sitting: Occasional (if on break).
• Standing: Constant on tile surface.
• Walking: Frequent within the store on tile surface.
• Reaching: Occasional, floor to 6 or 7 feet.
• Twisting: Occasional at waist or turning entire body.
• Bending: Occasional at waist or turning entire body.
• Squatting: Occasional to reach floor.
• Climbing: None.
• Pushing/Pulling: Occasional (e.g., mop bucket, dough trays on dollies).
• Foot Controls: None.
• Driving: None.

Modifications possible: May be requested to assist in lifting or carrying heavy items.