Customer Service Rep
Summary
The Customer Service Representative is responsible for delivering high-quality service to customers and supporting internal teams through order management, issue resolution, and administrative coordination. This role ensures accurate processing of transactions, effective communication with stakeholders, and timely resolution of customer needs while supporting operational and business objectives.
Responsibilities
- Promote and follow all plant safety guidelines.
- Serve as a primary point of contact for customer inquiries, orders, and issue resolution.
- Provide timely, accurate, and professional communication to internal and external stakeholders.
- Resolve customer concerns related to orders, deliveries, billing, or service issues regarding orders, deliveries, billing, or service.
- Process customer orders and transactions accurately in the company systems.
- Monitor order status and coordinate changes, adjustments, or escalations as needed.
- Ensure all required documentation and data entry is complete and accurate.
- Partner with internal teams (e.g., sales, operations, logistics, finance) to support service delivery.
- Cook shipments, schedules, or service activities to meet customer requirements.
- Track and communicate status updates on orders, shipments, or service requests.
- Review and verify pricing, invoices, and account details for accuracy.
- Aid with billing discrepancies, adjustments, and reconciliations.
- Support account setup, maintenance, and documentation.
- Generate and distribute reports related to orders, shipments, or customer accounts.
- Maintain accurate records of customer interactions, transactions, and activity logs.
- Ensure documentation is organized, accessible, and audit-ready.
- Provide general administrative support to the assigned department or function.
- Maintain files, records, and correspondence in accordance with company standards.
- Support additional projects or initiatives as assigned.
- Cook with plants and carriers to manage shipment scheduling and delivery.
- Maintain shipment logs and reconcile daily activity.
- Process freight adjustments, diversions, and returns.
- Maintain compliance with regulatory requirements (e.g., RCRA, EPA, DOT).
- Manage required documentation, reporting, and record retention.
- Support audits, inspections, and regulatory submissions.
- Additional duties as assigned by supervisor.
Requirements
- Ability to read, write, and understand warning labels, instructions, signs, etc.
- Minimum of a High School Diploma or GED required
- Minimum of 1 years of experience in customer service, administration or related experience
- Strong customer service and interpersonal skills
- Effective verbal and written communication
- Ability to manage multiple tasks and prioritize in a fast-paced environment
- High attention to detail and accuracy
- Proficiency in Microsoft Office (Excel, Word, Outlook) and business systems
- Problem-solving skills with the ability to escalate issues appropriately
- Ability to work independently with general supervision.
Qualifications
- Ability to read, write, and understand warning labels, instructions, signs, etc.
- Minimum of a High School Diploma or GED required
- Minimum of 1 years of experience in customer service, administration or related experience
- Strong customer service and interpersonal skills
- Effective verbal and written communication
- Ability to manage multiple tasks and prioritize in a fast-paced environment
- High attention to detail and accuracy
- Proficiency in Microsoft Office (Excel, Word, Outlook) and business systems
- Problem-solving skills with the ability to escalate issues appropriately
- Ability to work independently with general supervision.
Skills
- Customer Service
- Administrative Support
- Order Management
- Issue Resolution
- Communication
- Microsoft Office
- Problem Solving
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Retail Plan
- Paid Time Off
- Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Disability Pay
- Life Insurance
- Growth Opportunities
- More!
Pay
HIGHLY COMPETITIVE BASE PAY
Schedule
STABLE AND ADVANCEMENT OPPORTUNITIES ACROSS NORTH AMERICA
About CRH
We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
What’s Next for You?
We provide stability and advancement opportunities across North America. Use our tuition reimbursement program to help you meet your career goals.
About CRH
CRH has a long and proud heritage. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.