Customer Service Rep

About the role

Reporting to the Customer Service Manager and working in tandem with fellow Customer Service Representatives, this position is responsible for all aspects of order entry, setting up deliveries for our customers, and providing outstanding customer service. Major responsibilities will include communicating with our customers, Traffic Manager, Plant Manager, Department Managers and loading docks, changing ship dates, confirming deliveries, and servicing our customers with professionalism and enthusiasm.

Responsibilities

• Handle phone calls, fax, or email communication from customers and internal sales staff
• Take, enter, and confirm orders
• Update load schedule and provide updates to the docks
• Communicate with production and shipping when customer places add-on's or same-day deliveries
• Change ship dates in computer/SAP database
• Generate and distribute daily, weekly, and monthly reports to appropriate personnel
• Keep track of major customers' deliveries and reports
• Take and respond to customer phone calls, and proof orders
• Issue and scan credits
• Maintain Corporate Pricing and keep the sale quote book up to date
• Sort and scan shipping paperwork daily
• Be willing to learn products and interact with docks/production in a manufacturing setting on floor when needed
• Provide occasional backup telephone coverage to our receptionist
• Will cross-train in the other CSR product that operates out of the same office
• Perform other duties and responsibilities as assigned by your manager

Required skills

• Proficiency in mathematics, particularly percentages, fractions and measurements
• SAP experience is a major plus
• Proficiency in Microsoft Word, Excel, Outlook and Windows
• Ability to cope tactfully with peculiar situations and difficult people
• Ability to communicate effectively with customers, production personnel, management, and the sales team
• Ability to work successfully in a team environment in proximity to co-workers and other office personnel
• Great organization, planning, customer service, and people skills

Qualifications

• High School Diploma/GED Equivalent required
• 1 year of customer service experience required

Schedule

7:00am to 4:00pm, Monday - Friday, with a one-hour lunch break coordinated with other CSRs for departmental coverage, with overtime as needed due to business needs.

Benefits

Carpenter Co. offers a comprehensive benefits package including excellent health insurance, generous profit sharing plan, and much more.