Customer service rep

About the role

We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.

Responsibilities

• Assist customers with product inquiries in a swift, proficient, and friendly manner.
• Address concerns and product issues to enhance customer retention.
• Communicate professionally and positively with customers.
• Apply multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously.
• Swiftly gain customer confidence and trust.