Customer Service Rep

About the role

Responsible for providing exceptional customer service through phone and email interactions. Key tasks include resolving customer issues, handling complaints, and ensuring customer satisfaction.

Responsibilities

• Handle incoming customer inquiries via phone and email
• Resolve customer issues and complaints efficiently
• Follow up with customers to ensure satisfaction
• Document all interactions in the company’s CRM system

Requirements

• Bachelor’s degree in Business Administration, Communications, or related field
• At least 1 year of customer service experience
• Strong communication skills, both verbal and written
• Proficient in Microsoft Office Suite

Qualifications

• Excellent problem-solving and critical thinking skills
• Ability to work independently and manage multiple tasks simultaneously
• Positive attitude and ability to maintain a professional demeanor

Skills

• Customer service skills
• Technical proficiency with CRM systems
• Strong organizational and time management skills

Benefits

• Competitive salary package
• Paid time off
• Health insurance options
• Professional development opportunities

Pay

• $20-$25 per hour

Schedule

• Monday to Friday, 8:00 AM to 5:00 PM