Customer Service Rep
Job Responsibilities
As a Customer Service Representative, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.
- Respond to job leads in a timely manner
- Cooking the schedule and material ordering for multiple craftsmen and projects
- Utilizing our dispatching & schedule management software
- Returning customers calls as needed and following up with past customers
- Performing paperwork and filing duties
- Aid in solving operational logistics to ensure a smooth customer journey
Job Requirements
- High school diploma or GED
- 1-3 years of administrative assistant/scheduling experience
- Comfortable with sales
- Adaptive to technology
- Strong customer service skills
- Excellent office management skills
- Solid typing skills
- Great multitasking and prioritization skills
- Exceptional communication skills
- Construction Knowledge a plus
- Sales and/or Marketing – a basic understanding
- Customer-facing experience, a plus
Benefits
- Competitive pay ranging from $18-$21/ hour
- Performance bonuses
- Flexible scheduling
- Training and Development
- Advancement and growth opportunities
- Regular pay reviews
About the Role
We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as a Customer Service Representative to ensure efficient and smooth daily operations.
Qualifications
We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.
Skills
Specific qualifications for the role include:
- High school diploma or GED
- 1-3 years of administrative assistant/scheduling experience
- Comfortable with sales
- Adaptive to technology
- Strong customer service skills
- Excellent office management skills
- Solid typing skills
- Great multitasking and prioritization skills
- Exceptional communication skills
- Construction Knowledge a plus
- Sales and/or Marketing – a basic understanding
- Customer-facing experience, a plus
Pay
Competitive pay ranging from $18-$21/ hour
Schedule
Flexible scheduling
Company Information
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.