Customer Service Rep(04435) - 105 AERENSON DRIVER

About the role

We're looking for enthusiastic customer service representatives with personality and people skills. This role offers flexible part-time or full-time schedules that work with your lifestyle, whether it's for school, hanging with friends, or earning extra cash. Domino's Pizza provides opportunities for growth, from customer service to management or even franchise ownership.

Advancement

Many team members start as delivery drivers and advance to successful franchise owners. Our stores offer a world of opportunity, from customer service representative to management, General Manager, Corporate Operations, or Franchisee.

Diversity

Our mission is to recognize, appreciate, and utilize the unique talents of all individuals, creating an environment where everyone can reach their highest potential.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product and receive/process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Verbal communication skills for processing orders over the phone and in person.
• Basic math skills (add, subtract, multiply, divide) and ability to make correct monetary change.
• Motor coordination for rapid and precise movements, including using a computer keyboard or touch screen.

Work Conditions

• Exposure to:
  • Varying/adverse weather conditions when performing outside tasks.
  • In-store temperatures ranging from 36°F in coolers to 90°F+ in work areas.
  • Sudden temperature changes, food odors, cornmeal dust, and cramped quarters.
  • Hot surfaces/tools (ovens up to 500°F or higher), sharp edges, and moving mechanical parts.
• Sensory Requirements:
  • Talking/hearing on the telephone.
  • Near/mid-range vision for most tasks, depth perception, and ability to differentiate hot/cold surfaces.
• Temperaments:
  • Ability to direct activities, perform repetitive tasks, work alone or with others, and work under stress.
  • Deal with people, analyze/compile data, and make judgments/decisions.

Physical Requirements

• Standing: Most tasks performed while standing on ceramic tile/linoleum; work surfaces between 36" and 48" high.
• Walking: Short distances/durations.
• Sitting: Paperwork completed at a desk or table.
• Lifting:
  • Unload bulk deliveries (up to 50 lbs) using a hand truck; stack onto shelves up to 72" high.
  • Carry 3-lb cans, 30-lb pizza sauce, and trays of pizza dough (12 lbs per tray, 3 trays at a time).
• Pushing/Pulling: Move trays on dollies (force up to 7.5 lbs).
• Climbing: Infrequent use of stairs/ladder for maintenance or price changes.
• Stooping/Bending:
  • Forward bending at pizza assembly station (30–45 seconds at a time, repeated continuously).
  • Bending at front counter and when stocking ingredients.
• Crouching/Squatting: Occasionally to stock shelves or clean low areas.
• Reaching: Continuously in all directions (up, down, forward) for tasks like scooping cornmeal, washing dishes, or answering phones.
• Hand Tasks:
  • Eye-hand coordination essential; continuous use of hands for shaping dough, using pizza peel/cutter, and assembling boxes.
  • Frequent/forceful pinching, grasping (cans, phone, tools, boxes).

Tools & Equipment

• Pencils/pens, computers, telephones, calculators, TDD equipment.
• Pizza cutter, pizza peel.