Customer Service Rep(03938) - 5951 Post Rd, N.Kingstown

About the Role

We're looking for enthusiastic customer service representatives with personality and people skills to join our team. Whether you're seeking a part-time job, full-time position, or supplemental income, Domino's Pizza offers flexible schedules that work with your lifestyle. This role is ideal for those who want to work during peak hours, leaving plenty of time for school, social activities, or other commitments. As we continue to grow, there are numerous opportunities for advancement, from management to franchise ownership.

Advancement Opportunities

Many of our team members started as delivery drivers and have advanced to successful franchise owners. From customer service roles to management, General Manager, Corporate Operations, or Franchisee, our stores provide a world of opportunity for career growth.

Diversity & Inclusion

Our mission is to recognize, appreciate, and value the unique talents of all individuals. We strive to create an environment where every team member can reach their highest potential, fostering a culture of dignity, respect, and inclusion.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product, including pizzas and other menu items.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• For Delivery Roles:
  • Deliver pizzas and beverages to customers within a designated area.
  • Distribute flyers and door hangers.
  • Navigate stairs or multiple flights of stairs during deliveries.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Strong verbal communication skills for processing orders over the phone and in person.
• Basic math skills: ability to add, subtract, multiply, and divide accurately and quickly (may use a calculator).
• Ability to make correct monetary change.
• Motor coordination for rapid and precise movements, including using a computer keyboard or touch screen.
• For Delivery Roles:
  • Valid driver’s license with a safe driving record meeting company standards.
  • Access to an insured vehicle for deliveries.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions when performing outside tasks (e.g., removing trash).
• In-store temperatures range from 36°F in the cooler to 90°F or above in some work areas, with sudden temperature changes.
• Exposure to food odors, cornmeal dust, and cramped quarters (e.g., walk-in cooler).
• Hot surfaces and tools, including ovens up to 500°F or higher.
• Sharp edges and moving mechanical parts.
• Sensory requirements:
  • Talking and hearing on the telephone.
  • Near and mid-range vision for most tasks.
  • Depth perception and ability to differentiate between hot and cold surfaces.
• Temperament requirements:
  • Ability to direct activities, perform repetitive tasks, and work alone or with others.
  • Work under stress and meet strict quality control standards.
  • Analyze and compile data, make judgments, and decisions.

Physical Requirements

• Standing: Most tasks are performed from a standing position on ceramic tile or linoleum surfaces. Work surfaces range from 36" to 48" in height.
• Walking: Short distances for short durations, including between the store and delivery vehicle or customer locations.
• Sitting: Paperwork is completed at a desk or table in an office area.
• Lifting:
  • Unload bulk product deliveries (up to 50 pounds) using a hand truck.
  • Lift cases of ingredients and supplies from the floor to shelves up to 72" high.
  • Carry large cans (3 lbs, 7 oz), pizza sauce (30 lbs), and trays of pizza dough (12 lbs per tray).
  • During delivery, carry pizzas and beverages.
• Pushing/Pulling: Move trays on dollies (requiring up to 7.5 pounds of force).
• Climbing: Navigate stairs or ladders for tasks like changing prices, washing walls, or performing maintenance. Delivery roles may require climbing five or more flights of stairs.
• Stooping/Bending: Forward bending at the waist (e.g., pizza assembly station, front counter, stocking ingredients). Duration: 30-45 seconds at a time, repeated continuously.
• Crouching/Squatting: Occasionally performed for stocking shelves or cleaning low areas.
• Reaching: Continuously performed in all directions (up, down, forward) for tasks like turning on oven controls, changing prices, lifting objects, scooping ingredients, or answering phones.

Tools & Equipment

• Pencils/pens, computers, telephones, calculators, TDD equipment.
• Pizza cutter, pizza peel.
• For Delivery Roles: Insured vehicle for deliveries.