Customer Service Rep(03933) - 2 Middle River Drive

About the role

We're looking for enthusiastic customer service representatives with personality and people skills. This role offers flexible part-time or full-time schedules that work with your life—whether it's school, hanging with friends, or just earning extra cash. Domino's is growing fast, providing opportunities for advancement into management or beyond. Whether it's a hobby, main gig, or supplemental job, we have something for you.

Advancement

Many team members start as delivery drivers and grow into successful Domino's franchise owners. From customer service to management, General Manager to Corporate Operations or Franchisee, our stores offer a world of opportunity.

Diversity

Our mission is to recognize, appreciate, and utilize the unique talents of all individuals, creating an environment where everyone can reach their highest potential.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product (e.g., pizzas).
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Verbal communication skills to process orders over the phone and in person.
• Basic math skills (add, subtract, multiply, divide) and ability to make correct monetary change.
• Motor coordination for rapid and precise movements (e.g., entering orders on a keyboard or touch screen).

Work Conditions

• Exposure to varying weather conditions when performing outside tasks (e.g., removing trash).
• In-store temperatures range from 36°F in coolers to 90°F+ in work areas, with sudden temperature changes.
• Exposure to food odors, cornmeal dust, cramped quarters (e.g., walk-in cooler), and hot surfaces/tools (ovens up to 500°F+).
• Sharp edges and moving mechanical parts.

Sensory and Cognitive Requirements

• Talking and hearing on the telephone.
• Near and mid-range vision for most in-store tasks, including depth perception.
• Ability to differentiate between hot and cold surfaces.
• Ability to direct activities, perform repetitive tasks, work alone or with others, handle stress, meet quality control standards, and make judgments/decisions.

Physical Requirements

• Standing: Most tasks are performed standing, with work surfaces between 36" and 48" high.
• Walking: Short distances on ceramic tile or linoleum surfaces.
• Sitting: Paperwork is completed at a desk or table.
• Lifting: Unloading deliveries (up to 50 lbs), stacking cases onto shelves up to 72" high. Carrying 3-lb cans, 30-lb pizza sauce, or trays of dough (12 lbs per tray).
• Pushing/Pulling: Moving trays on dollies (force up to 7.5 lbs).
• Climbing: Infrequent use of stairs or ladders for maintenance or sign changes.
• Stooping/Bending: Forward bending at the waist (e.g., pizza assembly, stocking ingredients).
• Crouching/Squatting: Occasionally to stock shelves or clean low areas.
• Reaching: Continuously in all directions (e.g., turning oven controls, lifting objects, scooping ingredients).
• Hand Tasks: Eye-hand coordination for shaping dough, using pizza peels, cutting tools, and assembling boxes. Frequent pinching, grasping, and forceful use of forearms/wrists.

Tools and Equipment

• Pencils/pens, computers, telephones, calculators, TDD equipment.
• Pizza cutter, pizza peel, and other kitchen tools.