Customer Service Rep(03901) - 887 NORTH MAIN STREET

About the role

We're looking for enthusiastic customer service representatives with personality and people skills to join our team. Whether you're seeking a part-time job, full-time position, or supplemental income, Domino's Pizza offers flexible schedules that work with your lifestyle—perfect for students, those with other commitments, or anyone looking for extra cash. You'll have the opportunity to grow with us, potentially advancing to management or beyond.

Advancement

Many team members start as delivery drivers and advance to become successful Domino's franchise owners. From customer service roles to management, corporate operations, or franchise ownership, our stores provide a world of opportunity.

Diversity

Our mission is to recognize, appreciate, and utilize the unique talents of all individuals. We strive to create an environment where everyone can reach their highest potential.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product, including shaping pizza dough and assembling orders.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Strong verbal communication skills for processing orders over the phone and in person.
• Basic math skills (addition, subtraction, multiplication, division) and ability to make correct monetary change.
• Motor coordination for rapid and accurate movements, including using a computer keyboard or touch screen.

Skills

• Verbal, writing, and telephone skills for order processing.
• Ability to work under stress and meet quality control standards.
• Capability to direct activities, perform repetitive tasks, work alone or with others, and analyze data.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions when performing outside tasks.
• In-store temperatures range from 36°F in coolers to 90°F or above in some work areas, with sudden temperature changes.
• Exposure to food odors, cornmeal dust, cramped quarters, hot surfaces (up to 500°F or higher), and moving mechanical parts.

Sensory Requirements

• Talking and hearing on the telephone.
• Near and mid-range vision for most in-store tasks, including depth perception.
• Ability to differentiate between hot and cold surfaces.

Physical Requirements

• Standing: Most tasks are performed from a standing position.
• Walking: Short distances for short durations on surfaces like ceramic tile or linoleum.
• Sitting: Paperwork is completed at a desk or table.
• Lifting: Unloading bulk deliveries (up to 50 lbs) and stacking onto shelves up to 72" high. Carrying large cans (3 lbs, 7 oz), pizza sauce (30 lbs), and trays of pizza dough (12 lbs per tray).
• Pushing/Pulling: Moving trays on dollies (force up to 7.5 lbs).
• Climbing: Infrequent use of stairs or ladders for tasks like changing signs or maintenance.
• Stooping/Bending: Forward bending at the waist (e.g., pizza assembly, stocking ingredients) for 30–45 seconds at a time, repeated throughout the day.
• Crouching/Squatting: Occasionally to stock shelves or clean low areas.
• Reaching: Continuously in all directions (up, down, forward) for tasks like turning oven controls, stocking shelves, or answering phones.
• Hand Tasks: Eye-hand coordination is essential. Frequent use of hands for shaping dough, using pizza peels, cutting pizzas, and assembling boxes. Requires forceful pinching and grasping of tools, cans, and boxes.

Tools and Equipment

• Pencils/pens, computers, telephones, calculators, TDD equipment.
• Pizza cutter, pizza peel, and other kitchen tools.