Customer Service - REMOTE

About the Role

We are seeking an Entry Level Customer Service Representative to connect with clients through phone and virtual appointments, understand their needs, provide information about available programs, and guide them through the decision-making process. This fully remote role is ideal for individuals who enjoy helping others, communicating with customers, and working in a goal-oriented environment.

Responsibilities

• Communicate with clients through phone and virtual meetings.
• Present available programs and services in a clear and professional manner.
• Understand customer needs by asking relevant questions.
• Provide guidance based on each customer's individual situation.
• Follow up with customers after appointments.
• Aid customers with completing online forms and documentation.
• Maintain accurate customer records and documentation.
• Participate in training, coaching, and team meetings.
• Contribute to individual and team performance goals.
• Deliver professional and responsive customer service throughout every interaction.

Qualifications

• Previous customer service or sales experience is helpful but not required.
• Strong verbal and written communication skills.
• Self-motivated with a goal-oriented mindset.
• Professional and positive attitude.
• Strong organizational and follow-up skills.
• Ability to build rapport and trust with customers.
• Comfortable using computers, online tools, and virtual meeting platforms.
• Ability to work independently in a remote environment.
• Strong attention to detail and time management skills.