Customer Service Receptionist

About the role

We are seeking a professional, organized, and customer-focused Customer Service Receptionist to join our team. This role serves as the first point of contact for customers and supports daily Customer Service operations.

Responsibilities

• Answer and assess incoming calls, determine the nature of each call and respond accordingly.
• Provide callers with general company information.
• Greet guests upon arrival and notify appropriate company personnel.
• Monitor visitor access and maintain security awareness.
• Perform various administrative tasks to support the Customer Service department.
• Answer and route incoming customer calls in a professional and timely manner.
• Greet and assist visitors, customers, and vendors.
• Monitor shared inboxes and distribute customer inquiries appropriately.
• Create, update, and track customer service tickets or requests.
• Support the CS team with order status updates, follow-ups, and customer communication.
• Maintain accurate customer records and documentation in company systems.
• Aid in Representative training and badge distribution.
• Coordinate with internal departments such as Operations, Engineering, Sales, and Product Management to help resolve customer issues.
• Help monitor response times and escalate urgent customer concerns when needed.
• Prepare reports, spreadsheets, and other administrative documents as assigned.
• Support continuous improvement efforts related to customer experience and service processes.
• Maintain confidentiality and professionalism in all customer interactions.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• 1+ years of receptionist, administrative, or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and customer service/ticketing systems.
• Ability to work independently and collaboratively in a team environment.
• Professional demeanor with strong attention to detail.
• Strong problem-solving and customer-focused mindset.

Qualifications

• High school diploma or equivalent required.
• 1+ years of receptionist, administrative, or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and customer service/ticketing systems.
• Ability to work independently and collaboratively in a team environment.
• Professional demeanor with strong attention to detail.
• Strong problem-solving and customer-focused mindset.