Customer Service Quality Specialist
About the role
Cincy Connect Services is hiring a Customer Service Quality Specialist to strengthen service quality across customer-support outsourcing for phone, email, chat, social channels, help desk, technical support, quality, and service operations. The role ensures every handoff clearly shows what is complete, what is pending, and who owns the next step.
What helps you succeed
- Use Service Quality and Quality Metrics confidently in customer service quality execution.
- Apply Audit Support without losing track of exceptions, owners, or deadlines.
- Document Help Desk Operations decisions clearly so teammates can follow the reasoning.
- Use sound judgment in Trend Analysis, especially when escalation is needed instead of assumption.
How success shows up
The role is successful when service quality becomes more reliable and repeated failure points are identified before they affect customers, partners, or teammates. Success is measured through effective execution in customer service quality processes.
Responsibilities
- Own the Customer Service Quality Specialist workflow by helping the team score and document observed defects.
- Coordinate the workflow by identifying recurring failure patterns.
- Review the workflow by tracking corrective actions and follow-up.
- Maintain the workflow by turning quality findings into practical process feedback.
- Track the workflow by reviewing work against documented quality standards.
Role details
This is a full-time, associate-level position, 100% remote within the United States. Remote execution is complete only when service quality is accurate, secure, traceable, and ready for the next authorized teammate.
Pay
Base salary: $46,000–$68,000 per year.