Customer Service Project Manager – Data Centers
About the role
The Customer Service Project Manager will oversee the execution of projects from initiation to closure, ensuring that all safety, budget, schedule, quality, and performance objectives are met. They will also manage stakeholder communications, resource assignments, risk identification and mitigation, financial oversight, contract administration, quality and process improvement, and collaboration with internal and external teams.
Responsibilities
- Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met.
- Communicate effectively with team members, stakeholders, and management, providing regular updates and managing customer expectations throughout the project lifecycle.
- Identify, assign, and manage project resources, including engineering, field personnel, vendors, and third-party services.
- Proactively identify project risks, develop mitigation strategies, and monitor/control third-party vendors to ensure contract adherence.
- Track project budget, schedule completion, and perform monthly revenue forecasting.
- Review and understand contractual obligations, manage change orders, and participate in vendor negotiations.
- Develop project execution plans such as quality & testing plans, schedules, and risk registers. Implement recovery plans to address performance issues.
- Collaborate with internal/external teams and clients to develop site schedules, maintain client relationships, and provide "Lessons Learned" feedback to improve project offerings.
Requirements
- Bachelor’s Degree or equivalent combination of education and experience.
- 5+ years of direct service project management experience.
- 5+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external customers.
Qualifications
- Basic Qualifications:
- Bachelor’s Degree or equivalent combination of education and experience.
- 5+ years of direct service project management experience.
- 5+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external customers.
- Preferred Skills and Experience:
- PMP certification – while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment.
- A degree in engineering or construction management.
- Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing.
- An understanding of medium and/or high voltage electrical equipment.
- An understanding of datacenter construction projects.
- Experience with MS Project or other relevant scheduling software.
- Strong leadership skills with experience in leading cross-functional project teams.
- Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external customers.
Benefits
Details regarding our benefits can be found here.
Pay
The pay range for this position is $74,970 - $128,520 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Schedule
The position can be remote based out of Wendell, NC.
Skills
Applicants with the following skills will be preferred:
- PMP certification
- A degree in engineering or construction management
- Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing
- An understanding of medium and/or high voltage electrical equipment
- An understanding of datacenter construction projects
- Experience with MS Project or other relevant scheduling software
- Strong leadership skills with experience in leading cross-functional project teams
- Excellent written and verbal communication skills
Company Information
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.