Customer Service/Patient AR Representative

Responsibilities

• Answering incoming phone calls from patients and answer questions about their medical bills
• Taking patient payments via phone
• Speaking with patients about their payment responsibilities and answer any questions regarding their EOBs
• Monitoring patients' accounts
• Contacting patients to follow up regarding overdue balances
• Sending patient accounts to collections as needed
• Aiding with posting payments
• Other duties as assigned

Requirements

• General computer skills, typing skills, and a working knowledge of Medicare, Commercial Payer, and HIPAA Compliance
• Proficiency with Navinet and other payer websites for eligibility verification and claim status
• To efficiently conduct accounts receivable follow-up and to maximize revenue
• Requires understanding of accounts receivables in a healthcare setting
• Requires strong working knowledge of managed care plans, insurance carriers, referrals and precertification procedures
• Requires an ability to prioritize multiple tasks simultaneously in an occasionally stressful environment

Schedule

Monday to Friday 8:30 AM - 5:00 PM, flexibility is necessary as this schedule is subject to change. Overtime as required

Job Locations

Princeton, NJ

Benefits

• Personal medical and dental insurance (Full time only)
• 401k and profit-sharing plan
• Life insurance (Full time only)
• 2 weeks' vacation time (Full time only)
• 40 hours of paid sick leave
• Employee Assistance Program

Proof Of COVID-19 vaccination is required upon hire

Pre-employment drug screen is required

Pre-employment professional reference check is required

PMG is an equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.