Customer Service Parts Agent

Overview

Who We Are: Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We Are Different: At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

Duties And Responsibilities

• Provides proactive and extraordinary service to all external and internal customers.
• Maintains a professional and positive attitude at all times.
• Creatively solves customer issues, proactively manages customer orders and open requests to resolution.
• Professionally handle all incoming calls.
• This action includes meeting or exceeding the Customer Service expectations and metrics that are established for the department.
• Handles, resolves and takes ownership of all internal and external customer problems.
• Root causes of problems are identified, and corrective action taken.
• Problems are closed with calls to customers to ensure the highest level of customer satisfaction.
• General knowledge of the product line and pricing schedules.
• Performs all other responsibilities as may be assigned by management.

Qualifications

• High school degree or GED
• 1 year of Customer Service experience

Work Authorization/Security Clearance

Must be legally authorized to work in the United States. Pay Group : AAP/EEO Statement Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment and personnel-related decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert. Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment. Know Your Rights