Customer Service - Part Time

About the role

Rocky Mountain is hiring new Team Members to join our Call Center Department as a CSR. Training class begins September 21st.

For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for powersport enthusiasts, having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor; we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the motorsports industry's leading resources for instruction and demonstration.

In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast-paced, exciting industry.

Responsibilities

• Participates in using available sources to research required information.
• Provides support to customers with product and service information.
• Coordinates and processes customers' orders.
• Documents call information according to standard operating procedures.
• Resolves or reports any issues.
• Maintains and complies with PCI DSS requirements.
• Identifies and escalates priority issues and routes calls to appropriate resources.
• Provides services and objectives to ensure Rocky Mountain's quality of service.
• Performs other duties as necessary and required.
• Works collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect.

Requirements

• Familiarity and understanding of the practices, procedures, and applications for Customer Service and/or related environments.
• Experience and/or ability to accommodate and develop solutions to address changing responsibilities and evolving business needs.
• Ability to clearly and effectively communicate and articulate thoughts and points.
• Functional knowledge and capability with Microsoft Office: Outlook, Excel, and Word.
• Strong interpersonal, communication, and collaborative skills.
• Strong analytical, organizational, project management, and time management skills.
• Attention to detail and the ability to effectively multi-task in a deadline-driven environment.
• Ability to represent Rocky Mountain in a professional manner always to ensure company policies and procedures, as well as compliance with all applicable laws and regulations.
• Ability to understand, read, and/or comprehend instructions and directions including different numbers and specifications.
• Must be able to work scheduled hours.
• Collaborative team player willing to work with others and independently.
• Strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability.

Physical Requirements

• Regular physical ability to walk and function in elevation changes by the means of self-propulsion, including steps, ladders, and varied walking and working surfaces.
• Ability to negotiate warehouse work areas in a safe manner and behavior.
• Vision abilities specific to the position include close vision, peripheral vision, depth perception, and the ability to focus.
• Regular ability to sit, talk, hear, stand, climb, balance, stoop, kneel, crouch, or crawl.
• Ability to read, write, and understand basics of the English language.
• Ability to lift and/or move up to 25 pounds and up to 45 pounds assisted or if capable.

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive compensation with regular bonuses
• Excellent tuition reimbursement, graduation bonus, and zero-interest education loans for all employees
• Delicious onsite cafeterias with discounted meals
• Excellent medical, dental, vision, and voluntary life insurance plans
• 401K with company match
• PTO and holiday pay
• Wellness programs and discounted local gym membership
• Powersport and wellness race/participation reimbursements
• Generous employee discount on thousands of products
• Career advancement, professional development, and opportunities to grow

Pay

$15 per hour

Schedule

• Monday–Friday: 3:30 pm–7:00 pm
• Every other Saturday: 8:00 am–4:00 pm