Customer Service & Order Processing Coordinator

Responsibilities

• Answer incoming phone calls and assist customers with inquiries.
• Take customer orders and accurately enter them into QuickBooks Online Enterprise Suite.
• Create sales orders, invoices, and maintain accurate customer records.
• Process and track customer orders from entry through completion.
• Cookordination with production, purchasing, warehouse, and accounting to ensure orders are completed on time.
• Follow up with customers regarding order status, questions, and any discrepancies.
• Maintain order documentation, packing slips, and supporting paperwork.
• Respond to customer emails and provide outstanding customer service.
• Perform general administrative and data entry duties as assigned.

Qualifications

• Experience using QuickBooks Online Enterprise Suite.
• Previous customer service, order entry, inside sales, or administrative experience.
• Comfortable answering a multi-line phone system and assisting customers professionally.
• Experience creating sales orders, invoices, and processing customer orders.
• Strong computer skills, including Microsoft Excel and Word.
• Excellent communication, organization, and multitasking skills.
• High attention to detail and ability to prioritize multiple tasks in a fast paced environment.

About the Role

A women-powered workforce solutions and staffing company serving Northern California with offices in Santa Rosa, Petaluma, Napa, Fairfield, Sacramento, Lodi, Hayward, Stockton, and Manteca. We offer local expertise and service and provide a wide range of positions and industries.

Benefits

We offer competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off.

Pay

$28-$30.00/hour, DOE

Schedule

Monday through Friday, 8:30 AM to 5:00 PM