Customer Service Operations Manager

Role: Director, Customer Service Responsibilities Lead customer service operations supporting manufacturing and prepared foodsOversee multi-site team serving retail, foodservice, and club customers across North AmericaDesign and improve order-to-delivery processesManage KPIs and resolve escalations to ensure accurate, on-time fulfillmentCollaborate with sales, operations, supply chain, and quality teams to enhance fill rates, reduce errors, and boost customer satisfactionBuild team talent, foster continuous improvement, and uphold safety, accountability, and company culture Qualifications & Skills Leadership experience in customer service or operationsStrong process improvement and KPI management skillsAbility to resolve escalations effectivelyCollaborative mindset to partner with cross-functional teamsCommitment to safety, quality, and continuous improvement