Customer Service Operations Associate

About the role

The Customer Service Operations Associate (CSOA) - Filing Manager is a member of the Account Services Department within CT's Business Licensing Team. The CSOA is primarily responsible for preparing and submitting applications necessary to obtain, amend, renew, or close licenses and registrations for clients.

Responsibilities

• Prepare and file standard, advanced, and specialized applications and renewals across a variety of clients and industries
• Submit 50-100 applications per week (varies based on complexity of filings)
• Work closely with Customer Success Associate-Account Managers (CSA) to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure
• Ensure that any changes to the filing process are documented within our internal database by relaying such changes to BL's onboarding and/or research teams
• Operate efficiently within an internal collaborative team environment
• Other duties as assigned

Requirements

• Minimum Bachelor's degree, or equivalent experience
• 1-2 years of data entry and/or licensing experience is preferred

Skills

• Exceptional interpersonal skills to communicate with government agencies and colleagues
• Use of considerable tact and discretion when dealing with sensitive data
• Ability and desire to work in a fast-paced environment
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
• Excellent attention to detail and high degree of accuracy and consistency
• Top-tier organization skills in all facets of project workflow
• Superb time management skills
• Ability to maintain a customer-centric focus and work ethic at all times

Pay

$35,000.00 - $58,600.00 USD. This role is eligible for a bonus. The compensation range listed is based on the primary location of the position. Actual base salary offer is influenced by factors including but not limited to skills, experience, and actual hiring location.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave