Customer Service Officer - Charmhaven

We are looking for

A Customer Services Officer to join our team in Charmhaven.

About the role

This role is based in Charmhaven and reports to the Trade Service Centre Manager. It involves providing excellent customer service, generating sales, merchandising, coordinating logistics, and managing stock control and production.

Responsibilities

• Provide excellence in customer service and the customer journey
• Welcome new and existing customers into our showrooms
• Actively promote Ausreo’s products to generate sales
• Mercandising and Stock Replenishment
• Process sale orders, generate quotations, engage with e-commerce and social media
• Service Centre and office management
• Troubleshoot and resolve enquiries via phone and email in a quick and efficient manner
• Stock control in the warehouse
• Coordinating production with factory staff
• Coordinating logistics i.e. transport and deliveries
• Effectively communicate with all stakeholders and deal with difficult customers effectively
• General administration duties

Requirements

• Strong communication skills both verbal and written
• Previous experience in a retail, hardware, trade type environment will be highly regarded, steel industry experience will be highly regarded but not essential
• Face to face selling and entrepreneurial spirit
• Highly organised, great at multi-tasking and strong attention to detail
• Strong computer skills and ability to pick up new systems quickly
• Thrives in a team environment but can also work independently
• Good ability to work under pressure
• Driver’s license essential

Qualifications

• Australian Citizenship or legal Work Rights
• Pre-employment medical assessment and National Police Check required

Benefits

• Highly attractive base salary package
• Opportunities for career development and progression
• Earn more with monthly cash incentives for achieving targets

Pay

A highly attractive base salary package.

Schedule

Flexible schedule to avoid weekend work.