Customer Service Mon-Fri

Prism Data Consulting · United States · 1 wk ago

RemoteRemoteCustomer Service$14/hrFull-time

Job Description

What's your preference?

1 year of previous call center or office background experience required
1 year of customer service or customer support experience
A high school diploma or GED is preferred
Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
Previous experience using Outlook, Word & Excel preferred
Knowledge of CRM systems a plus
Previous remote work from home experience a plus
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be at least 18 years of age
A background check and drug screen applicable with state and federal laws is required
Must be able to speak, read, write and understand English
In this role, you'll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat
Manage large amounts of inbound calls in a timely manner
Able to work without a script and maintain call control
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Identify upsell/cross-sell opportunities
Actively participate in efforts to support customer satisfaction and maintain quality
Skillfully change from one task to another without loss of efficiency or composure
Able to multi-task using multiple system pending the clients working environment
Successfully complete all training sessions
Effectively communicate with patience and understanding to build rapport
Remain positive and professional in all customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Flexibility to cross train as requested
Maintain the utmost confidentiality and security as it pertains to Five Star Solutions policies
Perform other duties as assigned*
Strong phone and verbal communication skills along with active listening through multiple channels
Customer focus and adaptability to different personality types
Maintaining composure in challenging and complex situations
Ability to use technology effectively and productively independently
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs

Requirements

Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance

Shifts between 9:00am-6:00pm (EST) ; Work Days - M-F

Paid Training - typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Equipment Provided Option

All standard vision abilities are required

All standard hearing abilities are required

Equipment will be shipped to you.

Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

About the company

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