Customer Service Manager - Worcester Area

Why Choose Us?

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! We're looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience.

About the Role

You’ll oversee the daily operations of the customer service and checkout areas, support and coach team members, and handle escalated customer concerns with professionalism and care. You’ll be responsible for overseeing shift schedules, maintaining a clean and welcoming environment, and ensuring smooth, efficient service at all times.

Responsibilities

• Oversight of daily operations in customer service and checkout areas
• Support and coach team members
• Handle escalated customer concerns professionally and with care
• Schedule shifts and maintain a clean, welcoming environment
• Ensure smooth, efficient service at all times

Requirements

• Experience in retail leadership
• Strong communication skills
• A passion for creating positive customer experiences

Qualifications

• Pride in the work done, regardless of size
• Belief that food is central to all our lives
• Energy from helping customers and fellow associates
• Desire to smile and make others smile
• Eagerness and willingness to learn and grow
• Belief in the importance of being part of the community

Benefits

• Competitive wages paid weekly
• Access to up to 50% of earned wages via StreamAssociate
• Discounts on health and financial well-being benefits
• Vacation, holidays, and sick pay
• Training, career growth, and development opportunities
• Inclusive work environment with talented colleagues reflecting the communities we serve

Our Values

View our values video

For eligibility requirements, please visit myACI Benefits.