Customer Service Manager Team Lead, 100%
Divi's Nutraceuticals · Florham Park, NJ · 2 mo ago
Customer ServiceFull-time
Responsibilities
- Leading the Customer Service team
- End-to-end Order Management: capturing and maintaining customer orders in SAP HANA
- Monitor and manage the order backlog
- Customer communication: sending order confirmations and invoices
- Shipping and export handling: creating and managing shipping, export, and customs documents
- Logistics coordination with external service providers
- Inventory management and stock monitoring
- Dispatch sample orders and conduct sample inventory
- Creation of purchase orders for intercompany shipments
- Complaint handling
- Continuous process improvement
Requirements
- Completed commercial apprenticeship or comparable qualification
- At least 5 years of professional experience in order management or customer service
- Solid knowledge of shipping, export, and customs documents
- Experience working with logistics service providers
- Team lead extensive experience in people leadership
- Proficient in ERP systems (preferably SAP HANA) and MS Office
- Strong communication skills and customer-oriented mindset
- Structured and independent working style
- Team player with cross-functional thinking
- Resilience and flexibility in a dynamic environment