DirectJobHub
Jobs · Customer Service · Nebraska

Customer Service Manager - Lincoln, NE

Equity Bank · Lincoln, NE · 3 wk ago
On-siteCustomer ServiceFull-time

See our current open positions.

About the role

We are looking for enthusiastic individuals who are passionate about customer service and eager to contribute to a dynamic and innovative financial institution. At Equity Bank, you will have the opportunity to work in a fast-paced environment where creativity and innovation are encouraged. We value diversity and inclusivity, and we are committed to providing a supportive and collaborative workplace.

Responsibilities

  • Provide exceptional customer service to ensure customer satisfaction.
  • Manage customer accounts and transactions efficiently.
  • Adhere to regulatory requirements and maintain compliance.
  • Collaborate with colleagues across departments to enhance service delivery.
  • Identify areas for process improvement and implement solutions.

Requirements

  • High school diploma or equivalent.
  • At least 1 year of relevant experience in a customer service role.
  • Strong communication and interpersonal skills.
  • Basic knowledge of banking products and services.
  • Ability to work independently and manage multiple tasks.

Qualifications

  • Proficiency in Microsoft Office Suite.
  • Experience with customer relationship management systems.
  • Knowledge of financial regulations and compliance.

Skills

  • Customer service orientation.
  • Problem-solving abilities.
  • Attention to detail.
  • Team player.

Benefits

At Equity Bank, we offer a comprehensive benefits package including:

  • Competitive salary and performance-based incentives.
  • Paid time off, including holidays and sick leave.
  • Health, dental, and vision insurance options.
  • Retirement savings plan with company match.
  • Professional development opportunities.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Our schedule varies based on department needs and project demands.

Note: Equity Bank is an Equal Opportunity Employer. We encourage qualified candidates from diverse backgrounds to apply.

For more information on our policies and procedures, please refer to the following documents:

  • Family Medical Leave Act (FMLA)
  • Equal Employment Opportunity (EEO)
  • Employee Polygraph Protection Act
  • e-Verify Participation
  • e-Verify Participation (En Español)
  • OSC Right to Work
  • OSC Right to Work (En Español)
  • EEO Supplement

Similar jobs