Customer Service Manager- Great Bend, KS

Responsibilities

• Lead and manage the performance of the Retail Bank Non-Exempt Employees
• Partner with Branch Manager to conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
• Provide onsite leadership and motivation, as well as direct the daily work of a minimum of 2-4 retail bank employees.
• Make recommendations and decisions regarding employee hiring, compensation, work schedule, promotion and discipline.
• Implement operating procedures and protocols.
• Train and develop bank team members for their current and future roles.
• Assist with Growth of Retail Bank Net Income.
• Recommend and provide accounts, loans, and services that address clients’ financial needs.
• Aid Bank Manager to achieve budgeted bank targets for growth of deposits and loans as well as non-interest income.
• Control bank expenses as appropriate.
• Demonstrate operational soundness to minimize risk exposure and to maintain quality production.
• Proactively make referrals to bank partners that result in additional revenue to the bank.
• Ensure Consistent Delivery of a Superior Customer Experience.
• Demonstrate excellent customer service skills and ensure same by retail bank team.
• Absolutely resolve client issues and ensure follow-through by retail bank team.
• Perform teller duties as needed.
• Approve transactions for other employees within your assigned authority limit.
• Demonstrate Compliance with Applicable Laws and Regulations.
• Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
• Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
• Complete periodic compliance training.
• Aid Bank Manager to ensure adherence to aforementioned points by bank team.
• Perform other duties as assigned or required.

Requirements

• High School Diploma or equivalent
• Previous banking experience preferred
• Excellent interpersonal, verbal, and written communication skills
• Computer proficiency in Windows-based systems
• Strong attention to detail and organizational skills
• Capable of working with a team to determine solutions

Qualifications

• Ability to carry, lift, move or push up to 25 pounds on an occasional basis
• Must be able to talk and listen to others

Skills

• Customer Service
• Team Leadership
• Financial Services
• Banking Operations
• Compliance

Benefits

• Health, Dental & Vision Insurance
• Group Life & Long-Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• Group Cancer Insurance
• 401(K) Retirement Plan w/ Company Match
• Generous Vacation & Sick Time
• Employee Stock Purchase Plan (ESPP)
• Pet Insurance
• Retail Banking Benefits