Customer Service Manager (Finance)

About the role

The Customer Service Manager (Finance) will oversee all customer service operations within the Investor Relations department. This role will be responsible for managing a team of customer service representatives, ensuring high levels of customer satisfaction, and implementing strategies to improve service quality.

Responsibilities

• Oversee and manage a team of customer service representatives
• Develop and implement customer service policies and procedures
• Monitor and analyze customer feedback to identify areas for improvement
• Manage escalations and resolve complex customer issues
• Collaborate with other departments to ensure seamless service delivery
• Train and mentor customer service representatives
• Ensure compliance with regulatory requirements and company policies

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field
• Minimum 5 years of experience in customer service management or a related field
• Proven ability to manage and motivate a team
• Strong communication and interpersonal skills
• Experience with CRM systems and customer relationship management
• Knowledge of financial services industry preferred

Qualifications

• Excellent problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite

Skills

• Customer service management
• Team leadership
• Communication and interpersonal skills
• CRM systems
• Financial services industry knowledge

Benefits

• Competitive salary
• Flexible work schedule
• Professional development opportunities
• Health insurance benefits
• Employee discounts

Pay

$80,000 - $90,000 annually

Schedule

Hybrid schedule, combining remote and in-office work