Customer Service Manager-Dual Showroom

About the role

We are seeking a dynamic leader to manage teams in both Avon and West Hartford, CT. This role requires exceptional customer service skills, leadership abilities, and proficiency in managing a retail environment.

Responsibilities

• Provide superior customer service in every situation
• Lead, build, and develop a team for modeling service excellence
• Maintain associate payroll, benefit, and performance information
• Hire, coach, mentor, and develop associates
• Partner with sales and operations team members to enhance the customer shopping experience
• Manage time to ensure completion of daily sales, delivery, and inventory reports, cash deposits, and weekly payroll reconciliations
• Communicate effectively with Director of Customer Care, associates, and customers
• Proactively resolve escalated customer issues
• Identify and implement opportunities for continuous improvement
• Balance multiple priorities within a fast-paced environment
• Handle unexpected challenges and competing demands with composure
• Perform additional functions as assigned

Qualifications

• Minimum three years' management experience in a customer service or retail environment
• Proficiency in PC-based applications
• Leadership skills required
• Bachelor's degree preferred
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events

Benefits

Raymour & Flanigan is committed to providing a supportive and inclusive workplace. We offer a drug and smoke-free environment and are proud to support equal employment opportunities.

Pay

Compensation details will be provided during the interview process.

Schedule

The schedule for this position includes evenings, weekends, holidays, and special events.