Customer Service Manager-Bilingual Spanish

About the Role

At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count”.

Responsibilities

As a Store Operations Manager at CubeSmart Self-Storage, you will manage and maintain your property, combining customer service and property maintenance skills. Your responsibilities include:

• Customer Service:
  • Developing customer relationships by identifying self-storage needs and providing solutions while delivering a standout customer experience.
  • Interacting face-to-face with customers, providing excellent service, and building rapport.
  • Meeting monthly sales goals and metrics.
  • Walking the property to perform daily operational tasks, including lock checks and showing units to customers.
  • Working independently and as part of a team to rent self-storage spaces, sell store merchandise, manage the leasing process, accept payments using the Point-of-Sale System (POS), complete daily bank deposits, and make courtesy calls to customers regarding late payments.
  • Managing invoice review and approval within the database.
  • Processing invoices, managing reports, and handling the legal process of auctions.
  • Overseeing the store’s expense budget while maintaining store supplies and retail inventory.
• Property Maintenance:
  • Performing daily walks of the property, cleaning units and store grounds, and opening/closing storage doors (up to 50 lbs.).
  • Maintaining the facility, including mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
  • Ensuring a clean and safe storage facility that meets company guidelines (clean restrooms, neat landscaping and parking areas, tidy storage doors, and a decluttered office space).

Benefits

• Work/Life Balance: Primarily daytime hours with potential Sundays off.
• Competitive Pay: Strong hourly rate from day one.
• Time Off: Earn Paid Time Off throughout the year, increasing with tenure.
• Retirement Planning: Generous 401(k) match.
• Health Benefits: Affordable medical plans with annual employer contributions to Health Savings Account (up to $1,200 for a family).

Qualifications

• Positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse market.
• Self-driven mindset with strong operational focus.
• Basic computer skills, including MS Office products.
• Availability to work Saturdays (some locations may require Sunday hours).
• Access to a personal vehicle, valid driver’s license, and up-to-date insurance.
• Physical ability to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder frequently.
• Authorization to work in the U.S. without current or future sponsorship.
• Bilingual in English and Spanish preferred.

We are an Equal Opportunity Employer, valuing diversity in all its forms.