Customer Service Manager

The Manager, Customer Service oversees customer service and order administration operations, serving as the primary communication link between customers and internal teams. Key responsibilities include managing customer requests, providing contract updates, handling order entry and confirmation, and ensuring timely responses via written and verbal communication. The role involves developing and implementing policies to enhance service quality, establishing performance metrics, and managing customer portals and certifications. Collaboration with departments such as Production, Quality, and Engineering is essential to respond effectively to customer inquiries, order changes, and schedule requests. The manager also handles contract review processes and maintains high attention to detail while managing confidential information. Qualifications and skills include independent work capability, professional communication, collaboration, persistence, and proficiency with Microsoft Office and ERP systems. Prior experience in a high-level Customer Success role, knowledge of manufacturing environments, US government contracting FAR requirements, and a technical or related college degree are preferred. The position requires an organized, proactive individual committed to customer satisfaction and team support, with limited travel and an onsite work environment.