Customer Service Manager

Role Overview: This position leads daily department operations in a retail store, ensuring staff training, full staffing, and adherence to company standards and goals. Key Responsibilities: Manage inventory ordering and maintenance, verify received products, oversee stocking and product quality, and ensure proper storage. Maintain product knowledge and support sales initiatives, communicate and execute weekly plans, and manage scheduling, labor, and payroll expenses. Uphold food safety and safety guidelines, develop departmental goals and forecasts, and participate in meetings. Ensure a clean, attractive, and well-stocked department aligned with standards. Implement strategies to meet company KPIs and take corrective actions as needed.Qualifications & Skills: High school diploma or GED required; retail experience and supervisory background preferred. Strong communication, organizational, decision-making, and problem-solving skills are essential. Demonstrates leadership, strategic planning, and retail management system knowledge. Proficiency in Word, Excel, PowerPoint; bilingual ability in Spanish is a plus.Physical Requirements: Ability to lift up to 30 pounds frequently and 50 pounds occasionally, stand and walk for extended periods, and perform bending, stooping, and twisting. Exposure to varied temperatures, outside weather, and retail environment noise levels. Travel may be required. As part of a People First culture, the company offers comprehensive benefits and promotes diversity, inclusion, and equal opportunity without visa sponsorship.