Customer Service Manager

Role Overview: Lead daily department operations in a retail store, ensuring staff training, full staffing, and adherence to company standards and goals. Manage inventory, review and validate received orders, oversee stock replenishment, and maintain product quality and safety. Develop work schedules, control labor and payroll expenses, and implement company policies and procedures. Foster a clean, attractive, and organized department while ensuring food safety and safety compliance across the store. Develop and monitor department goals, forecasts, and performance metrics. Participate in meetings and communicate plans effectively. Key Responsibilities Order and maintain inventory, ensuring product freshness and quality.Manage team tasks related to stocking, production, and quality control.Ensure store and food safety guidelines are followed, taking corrective actions when needed.Develop staffing, training, and performance management strategies for department staff.Implement plans to meet company goals and KPIs, and oversee scheduling and labor control.Maintain a well-stocked, attractive department following operational standards.Participate in daily huddles, manager meetings, and communicate effectively across teams. Qualifications & Skills High school diploma or equivalent; retail experience preferred.Supervisory experience is desirable.Strong communication, organizational, decision-making, and problem-solving skills.Leadership ability and hands-on management style.Knowledge of retail operations and management systems.Proficiency in Word, Excel, PowerPoint; bilingual skills (Spanish) are a plus. Physical & Other Requirements: Ability to lift up to 30 pounds frequently and 50 pounds occasionally, stand and walk extensively, and work in varied environments. Reasonable accommodations available for disabilities. Must meet physical demands of retail environment, with occasional travel.