Customer Service Manager

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. Content: WHY WENDY’S? Families come in all shapes and sizes, that includes the Wendy’s family - the people you will work with as a Shift Manager. We get you. We got you. Here’s what you can expect as a Shift Manager on our team: Perks – Healthcare benefits for full-time shift managers, paid time off, 401(k) with employer match and employee assistance program available for ALL employeesCareer Growth – Wanna move up? We have opportunities to grow within and beyond our restaurantsPaid Training – We’re invested in you, and excited to teach you what you need to know to lead the Wendy’s Way Then "Responsibilities" heading appears: "Responsibilities What We Expect From You What you bring to the table: ..." Then bullet-like list: "You enjoy problem solving, customer service and decision makingYou want to be a leader and you’re committed to teaching and growing your teamA commitment to promoting proper procedures and a culture of food safetyFlexible work availability Pay Range: $17.90 - $21.48 Hr. You Must Be Willing And Able To Stand and move for most - if not all - of your shiftUse restaurant equipment such as a headset, register or grillFollow brand standards and guidelines to prepare great food, serve our customers and maintain a clean restaurant that you’re proud to work inSecure reliable transportation to travel to your home store and other locations (restaurants, area office, etc.) occasionally for training and other tasks For more information on specific equipment or job requirements, see the job description or talk to the hiring manager." Then "Real food. Real people. We are a proud equal opportunity employer all ages, races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations in order to enable people with disabilities to perform the essential functions of their jobs." We need to remove boilerplate: EEO etc. So remove that paragraph. Also remove "For more information on specific equipment or job requirements, see the job description or talk to the hiring manager." That's application instruction? It's more like reference; but it's not a duty; we can drop it. We need to keep substantive info: Perks (benefits), Career Growth, Paid Training, Responsibilities (list of expectations), Pay Range, maybe Schedule? Not explicit schedule; only flexible work availability mentioned. That could be part of responsibilities or maybe schedule? The instruction says include Schedule section only if posting actually states them. It mentions "Flexible work availability". That's schedule info. Could be placed under Schedule heading? But we have to decide: The posting includes "Flexible work availability" as a bullet. It's not a separate schedule description like "Full-time, 40 hours per week". It's still schedule-related. We could include a Schedule section with that detail. However, we need to avoid thin sections. Perhaps combine flexible work availability under Responsibilities or Requirements. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we include Responsibilities and Benefits (Perks, Career Growth, Paid Training) and Pay. Could also include About the role (the introductory paragraph). Let's see. We have introductory paragraph: "WHY WENDY’S? Families come in all shapes and sizes, that includes the Wendy’s family - the people you will work with as a Shift Manager. We get you. We got you. Here’s what you can expect as a Shift Manager on our team:" Then they list Perks, Career Growth, Paid Training. That could be considered "About the role" or "Benefits". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could map: - About the role: maybe the introductory paragraph (why Wendy's, what you can expect). Could be considered About the role. - Benefits: Perks (Healthcare benefits, PTO, 401k match, EAP), Career Growth, Paid Training. Could be under Benefits heading. - Responsibilities: list of expectations (problem solving, customer service, decision making, leadership, teaching team, promoting procedures, food safety, flexible work availability, stand/move, use equipment, follow brand standards, maintain clean restaurant, secure reliable transportation). Also maybe "You Must Be Willing And Able To Stand and move for most - if not all - of your shift" etc. - Pay: Pay Range: $17.90 - $21.48 Hr. We should not include Schedule unless we have explicit schedule details; we have flexible work availability but that's more a requirement. Could be part of Responsibilities. We should not repeat job title as heading. We must not include boilerplate EEO etc. We need to output only HTML fragment, no /, no markdown. We need to use

for section headings,

• for any list of duties/requirements/benefits, and

  for prose. Thus:

  About the role

  WHY WENDY’S? Families come in all shapes and sizes, that includes the Wendy’s family - the people you will work with as a Shift Manager. We get you. We got you. Here’s what you can expect as a Shift Manager on our team:

  Then Benefits: we have three bullet points: Healthcare benefits for full-time shift managers, paid time off, 401(k) with employer match and employee assistance program available for ALL employees; Career Growth – opportunities to grow within and beyond our restaurants; Paid Training – invested in you, teach you what you need to know to lead the Wendy’s Way. We could combine into a
  with three
  • . Thus:

    Benefits

    • Healthcare benefits for full-time shift managers, paid time off, 401(k) with employer match and employee assistance program available for all employees
    • Career growth opportunities to grow within and beyond our restaurants
    • Paid training to learn what you need to know to lead the Wendy’s Way
    Now Responsibilities: list of expectations. We need to extract each bullet. From text: "You enjoy problem solving, customer service and decision making" "You want to be a leader and you’re committed to teaching and growing your team" "A commitment to promoting proper procedures and a culture of food safety" "Flexible work availability" "You Must Be Willing And Able To Stand and move for most - if not all - of your shift" "Use restaurant equipment such as a headset, register or grill" "Follow brand standards and guidelines to prepare great food, serve our customers and maintain a clean restaurant that you’re proud to work in" "Secure reliable transportation to travel to your home store and other locations (restaurants, area office, etc.) occasionally for training and other tasks" We could also include "Pay Range: $17.90 - $21.48 Hr." but that's Pay section. Thus Responsibilities
    with those items. Make sure to keep prose for any non-list content. The introductory sentence before Responsibilities maybe not needed; we already have About the role. Thus:

    Responsibilities

    • Enjoy problem solving, customer service and decision making
    • Want to be a leader and are committed to teaching and growing your team
    • Commitment to promoting proper procedures and a culture of food safety
    • Flexible work availability
    • Willing and able to stand and move for most, if not all, of your shift
    • Use restaurant equipment such as a headset, register or grill
    • Follow brand standards and guidelines to prepare great food, serve customers and maintain a clean restaurant you’re proud to work in
    • Secure reliable transportation to travel to your home store and other locations (restaurants, area office, etc.) occasionally for training and other tasks
    Now Pay section:

    Pay

    Pay Range: $17.90 - $21.48 per hour

    We should not include Schedule section because no explicit schedule. We should not include Requirements, Qualifications, Skills sections because not explicitly separated; we could incorporate them into Responsibilities but we already have Responsibilities. The instruction says prefer few substantive sections over many thin ones. So we have About the role, Benefits, Responsibilities, Pay. That's four sections. Check for any leftover boilerplate: "Real food. Real people. We are a proud equal opportunity employer..." removed. Check for duplicated lines: none. Check for minor metadata like Job ID: none. Now ensure we didn't invent or summarize away detail. We preserved all substantive info: we kept the perks details, career growth, paid training, responsibilities list, pay range. We changed some phrasing slightly (e.g., "You enjoy problem solving..." changed to "Enjoy problem solving..." but that's essentially same meaning; we kept the content. We changed "You want to be a leader and you’re committed to teaching and growing your team" to "Want to be a leader and are committed to teaching and growing your team". That's fine. We changed "A commitment to promoting proper procedures and a culture of food safety" to "Commitment to promoting proper procedures and a culture of food safety". That's fine. We changed "You Must Be Willing And Able To Stand and move for most - if not all - of your shift" to "Willing and able to stand and move for most, if not all, of your shift". That's same. We changed "Use restaurant equipment such as a headset, register or grill" unchanged. We changed "Follow brand standards and guidelines to prepare great food, serve our customers and maintain a clean restaurant that you’re proud to work in" to "Follow brand standards and guidelines to prepare great food, serve customers and maintain a clean restaurant you’re proud to work in". Slight change but same meaning. We changed "Secure reliable transportation to travel to your home store and other locations (restaurants, area office, etc.) occasionally for training and other tasks" unchanged. We changed "Healthcare benefits for full-time shift managers, paid time off, 401(k) with employer match and employee assistance program available for ALL employees" to "Healthcare benefits for full-time shift managers, paid time off, 401(k) with employer match and employee assistance program available for all employees". Changed caps. We changed "Career Growth – Wanna move up? We have opportunities to grow within and beyond our restaurants" to "Career growth opportunities to grow within and beyond our restaurants". Slightly rephrased but kept meaning. We changed "Paid Training – We’re invested in you, and excited to teach you what you need to know to lead the Wendy’s Way" to "Paid training to learn what you need to know to lead the Wendy’s Way". Slightly rephrased but kept meaning. We changed introductory paragraph: we kept the same but maybe trimmed trailing colon? We kept: "WHY WENDY’S? Families come in all shapes and sizes, that includes the Wendy’s family - the people you will work with as a Shift Manager. We get you. We got you. Here’s what you can expect as a Shift Manager on our team:" That's fine. Now ensure we didn't include any application instructions: we removed "For more information on specific equipment or job requirements, see the job description or talk to the hiring manager." Now output HTML fragment. We need to ensure proper nesting: each section with

    then either

    or

    • . Thus final output:

      About the role

      WHY WENDY’S? Families come in all shapes and sizes, that includes the Wendy’s family - the people you will work with as a Shift Manager. We get you. We got you. Here’s what you