Customer Service Manager

About the role

Lead daily department operations in a retail store, ensuring staff training, full staffing, and adherence to company standards to meet performance goals.

Responsibilities

• Manage inventory ordering, maintenance, and control to ensure product freshness and quality.
• Review and validate received orders for accuracy, condition, and proper storage.
• Supervise team tasks including stocking, production, and handling spoiled/damaged products.
• Maintain product knowledge, promote sales features, and execute weekly plans.
• Utilize tools and software for scheduling, labor control, and payroll management.
• Implement company policies, safety and food safety guidelines, and corrective actions as needed.
• Develop departmental goals, monitor progress, and participate in meetings.
• Ensure a clean, attractive, and well-stocked department following standards.
• Lead staffing, training, performance management, and career development of associates.
• Maintain compliance with safety and food safety standards and drive achievement of key performance indicators.

Qualifications

• High school diploma or equivalent; retail experience preferred.
• Supervisory experience preferred.

Skills

• Strong communication, organizational, decision-making, and problem-solving skills.
• Leadership ability, strategic planning, and retail management system knowledge.
• Proficiency in Word, Excel, PowerPoint; bilingual skills in Spanish are desirable.

Requirements

• Ability to lift up to 50 pounds, stand and walk for extended periods, and operate in varied temperatures and environments.
• Reasonable accommodations available.