Customer Service Manager

Pay

Starts at $85,000 based on experience.

Schedule

Monday through Friday, 8 am – 5 pm.

Requirements

• Minimum of 5‑10 years of experience in customer service, sales support, or related roles, with at least 3‑5 years in a supervisory or management capacity.
• Proven ability to lead, motivate, and develop a team in a fast‑paced, customer‑focused environment.
• Strong problem‑solving, organizational, and decision‑making skills.
• Excellent verbal and written communication skills with the ability to interact professionally with dealers and internal stakeholders.
• Demonstrated ability to manage multiple priorities, deadlines, and competing demands.

Responsibilities

• Build, maintain, and expand relationships with distributors, dealer networks, and channel partners to meet revenue and margin targets.
• Lead day‑to‑day sales execution for an assigned territory/region; set goals, monitor performance, and drive accountability.
• Create joint business plans with key distributors; develop pipeline, manage renewal/expansion opportunities, and increase share of wallet.
• Own sales forecasting, pipeline management, and reporting; track KPIs and provide regular updates on performance and market trends.
• Partner with internal teams on pricing strategy, promotions, rebate programs, and discounting to support profitability and growth.
• Collaborate with marketing, operations, supply chain, customer service, and finance to ensure product availability, smooth order flow, and high customer satisfaction.
• Maintain deep knowledge of products, competitive landscape, and customer needs; deliver training/support to distributor reps where applicable.