Customer Service Manager
SPI - Specialty Products & Insulation · Tulsa, OK · 1 mo ago
OTHR$20–$40/hrFull-time
Your Responsibilities
- Serve as the key customer contact for our branch, providing order support and product information for our customers.
- Work closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery to support the order fulfillment process.
- Maintain a positive rapport with customers, providing world class service.
- Apply exemplary customer service skills, analytics, and problem-solving skills.
- Use proficient computer skills to process and review dealer orders, requests, and system generated acknowledgements.
- Perform any other duty, task, or responsibilities as assigned.
Your Qualifications
- Minimum of 18 years of age.
- If operating a vehicle for company purposes, a valid driver's license is required.
- 1–2 years of experience in a customer service role.
- Ability to perform basic math calculations.
- Personable, enthusiastic, and engaging personality.
- Excellent communication skills, both verbal and written.
Travel Requirements
- Type of Travel Required: Local
- Amount of Travel Required: <10%
Physical Requirements
- Requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling.
- Requires good hand-eye coordination, hand dexterity, and physical strength.
- Involves lifting up to 50 pounds, depending on the specific job duties.
Your Benefits
- Competitive Compensation
- Medical, Dental, and Vision
- Strive Wellness Program
- 401(k) Matching
- Paid Holiday and Paid Time Off (PTO) for all positions
- AssuredExcellence®: minimal to no cost medical care and prescription drugs
- Flexible Spending Accounts (FSA): Healthcare and Dependent care
- Health Spending Account (HSA): with employer contribution
- Life & Disability Insurance
- Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
- Employee Referral Bonus
- Paid Military Leave
- Tuition Reimbursement
- Length of Service Award
Pay
Compensation Range: $20.00 – $40.00