Customer Service Manager

Role Overview: Lead daily department operations in a retail store, ensuring staff training, full staffing, and adherence to company standards to meet goals and key performance indicators. Key Responsibilities: Manage inventory ordering and maintenance, verify received orders for quality and accuracy, oversee stocking and product rotation, and ensure product freshness and quality.Maintain product knowledge across the store, implement promotional features, and execute weekly plans aligned with company expectations.Follow policies using available tools for scheduling, labor control, and payroll management.Ensure a clean, attractive, and well-stocked department following “Prime Time” standards.Uphold food safety and safety guidelines, taking corrective actions when necessary.Develop plans to meet company goals, monitor department performance, and participate in team meetings.Handle staffing, training, performance management, and career development of associates.Additional duties may be assigned as needed. Qualifications & Skills: High school diploma or GED required; retail experience and supervisory background preferred. Strong communication, organization, leadership, strategic planning, and business acumen skills necessary. Knowledge of retail operations and management systems, proficiency in Word, Excel, PowerPoint, and bilingual abilities (depending on location) are highly desirable. Physical Requirements: Ability to lift up to 30 pounds frequently and 50 pounds occasionally, stand and walk for extended periods, and perform tasks in varied temperatures typical of retail environments. Reasonable accommodations available for disabilities.