Customer Service Manager

About the role

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Expectations

• Provide superior customer service in every situation.
• Go above and beyond advocating for every customer opportunity and request.
• Successfully lead, build and develop a team for modeling service excellence.
• Maintain associate payroll, benefit and performance information.
• Hire, coach, mentor and develop associates.
• Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
• Display initiative to succeed in an entrepreneurial culture.
• Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills.
• Multi-task within a fast paced service environment.
• Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.
• Provide responsive communication of information to Director of Customer Care, associates and customers.
• Proactively resolve escalated customer issues.
• Able to identify opportunities and find solutions for continuous improvement.
• Problem-solve, organize and balance multiple priorities within a fast-paced environment.
• Maintain composure when handling unexpected challenges and competing demands.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications

• Minimum three years' management experience in a customer service or retail environment.
• Proficient in PC-based applications.
• Leadership skills required.
• Bachelor's degree preferred.
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.

Raymour & Flanigan proudly supports a drug and smoke free work environment. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.