Customer Service Manager

What You'll Do

• Maintain and manage customer records by keeping the company CRM system up to date.
• Respond promptly and professionally to customer inquiries.
• Learn and uphold the company’s customer participation process to ensure customers receive the full event experience.
• Become proficient in relevant company database software(s).
• Provide administrative support to the team where appropriate in preparation for upcoming activities and events.
• Learn and uphold the company’s culture and standards.
• Understand company products, services, and brands.
• Aid in social media efforts where appropriate to cultivate community interaction on relevant company pages and groups.
• Participate actively in team planning meetings to contribute significantly to company growth and direction.

Requirements

• Previous customer service experience.
• The drive and energy to manage multiple accounts across multiple brands.
• Excellent verbal and written communication skills.
• Ability to understand client needs and handle customer journey processes.
• A commitment to excellent customer service.
• Strong time management skills.
• Strong multi-tasking skills.
• Proficient computer skills and experience with Google Suite.
• Experience with Groove or other email software is a huge plus!

Perks & Benefits

• Opportunities for wage increases and full-time employment after 90 days.