Customer Service Manager

Role Overview: Lead daily department operations in a retail store, ensuring staff training, full staffing, adherence to company standards, and achievement of key performance goals. Manage inventory, order accuracy, product quality, and proper storage to maintain freshness and reduce spoilage.Supervise team tasks including stocking, production, and quality control, ensuring compliance with food safety, safety guidelines, and store standards.Develop staff through training, performance management, and career development; oversee scheduling, labor control, and payroll.Maintain department cleanliness, attractiveness, and stock levels; follow "Prime Time" standards.Monitor and implement sales promotions, advertising, and store features; communicate and execute weekly plans.Ensure compliance with food safety and safety regulations, taking corrective actions as needed.Plan and develop strategies to meet store and department goals, monitor forecasts, and participate in meetings. Qualifications & Skills: High school diploma or GED required; retail experience preferred, supervisory experience advantageous. Strong communication, organization, leadership, strategic planning, and retail management system knowledge needed. Proficiency in Word, Excel, PowerPoint; bilingual skills in Spanish desirable based on location. Physical Requirements: Ability to lift up to 30 pounds frequently and 50 pounds occasionally, stand and walk for extended periods, and work in varied environments. Reasonable accommodations available.